Cancellation Policy
Quevedo’s Cancellation Policy
Thank you for choosing Quevedo for your visit, experience, workshop, or tasting. Please read the following cancellation policy carefully:
Cancellation by Customer
- Cancellations made more than 24 hours prior to the scheduled event will receive a partial refund (the totality of the value minus the booking fee).
- Cancellations made less than 24 hours prior to the scheduled event are not eligible for a refund.
Rescheduling by Customer
- Requests for rescheduling are subject to availability and do not incur any rescheduling fee.
Cancellation by Quevedo
- Quevedo reserves the right to cancel any event due to unforeseen circumstances, including but not limited to inclement weather, natural disasters, or insufficient participation. In such cases, customers will receive a full refund or the option to reschedule at no additional cost.
Punctuality Policy
- To ensure the best experience for all our guests, we kindly ask you to arrive 10 minutes before your scheduled time. We allow a 10-minute grace period for late arrivals. After this time, entry may not be guaranteed, and we reserve the right to adjust or cancel the reservation without refund.
No-shows
- Customers who fail to attend a scheduled event without prior notice will not be eligible for a refund.
Age Restrictions
- All participants must be of legal drinking age in Portugal (18 years old) to attend our wine tastings/experiences.
How to Cancel or Reschedule
To cancel or reschedule your booking, please email us at:
WINERY AND VINEYARDS
Quinta Senhora do Rosário
5130-326 S. João da Pesqueira
+351 254 484 323
hello@quevedo.pt
THE LODGE – TASTING ROOM & WINE BAR
R. de Santa Marinha 77
4400-291 Vila Nova de Gaia
+351 963 367 787
visits@quevedo.pt
Refund Processing
- Refunds will be processed within 14 days of the cancellation request via the original method of payment.
Additional Terms
- Participants are required to adhere to all safety guidelines and instructions provided by Quevedo staff during the event.
- Quevedo reserves the right to refuse service to any participant who appears to be intoxicated or disruptive.
By booking an event with Quevedo, you agree to adhere to the terms and conditions outlined in this cancellation policy.
For any questions or concerns regarding our cancellation policy, please don’t hesitate to contact us.
VINOQUEL -Vinhos Óscar Quevedo Lda.
WINERY AND VINEYARDS – SÃO JOÃO DA PESQUEIRA
Quinta Senhora do Rosário
5130-326 S. João da Pesqueira
+351 254 484 323
hello@quevedo.pt
THE LODGE & WINE BAR – VILA NOVA DE GAIA
Rua de Santa Marinha 77
4400-291 Vila Nova de Gaia
+351 963 367 787
visits@quevedo.pt
